Privacy Policy

At Thatchly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you visit our website, make a purchase, or contact us.

1. Information We Collect

We collect information you provide directly to us, such as:

  • Name, email address, billing and shipping address

  • Payment information (processed securely by Shopify or your selected payment provider)

  • Order history and communication preferences

We may also automatically collect technical data (browser type, device information, IP address) to enhance your shopping experience.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide customer support and order updates

  • Improve our products, services, and website performance

  • Send marketing emails (only if you opt-in)

3. Sharing Your Information

Your personal data may be shared with trusted third parties such as:

  • Shopify, which powers our online store

  • Shipping providers to deliver your order

We do not sell or rent your personal data to any third party.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

5. Your Rights

You may:

  • Request access, correction, or deletion of your personal data

  • Withdraw consent for marketing communications

  • Contact us regarding data protection at info at [thatchly.pk]

6. Cookies

We use cookies to personalize your shopping experience, analyze site traffic, and improve functionality. You can disable cookies via your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.