Terms of Service

Welcome to Thatchly! By accessing or purchasing from our website, you agree to comply with these Terms of Service.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Prices, products, and availability are subject to change without notice.

2. Products and Services

Our handmade home decor items are crafted with natural materials; slight variations in color, size, or texture are part of their artisanal character.
We strive for accurate descriptions and photos, but cannot guarantee that your device display will perfectly match real-life colors.

3. Orders and Payments

• All orders are processed in PKR.

• Payment can be paid at time of delivery.
  

4. Shipping and Delivery

Estimated delivery times are 4 to 10 business days. We are not responsible for delays caused by customs, couriers, or external factors.

5. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 2 days of delivery.
Returned items must be unused and in original packaging. 

6. Intellectual Property

All content on this website — including images, logos, and text — is the property of Thatchly and may not be used without permission.

7. Limitation of Liability

Thatchly shall not be liable for any direct, indirect, incidental, or consequential damages resulting from use of our products or website.

8. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be handled in accordance with these laws.